Hi, how can we help?

You can pay at ShopeePay merchants via the following methods: 1. Scan the ShopeePay merchant's QR code with:

(a) Shopee App homepage QR code scanner (b) Scan on ShopeePay page (c) Scan with DuitNow QR code scanner

After you've scanned the QR code, enter the payment amount and description (optional) > Next > Pay Now > Enter ShopeePay PIN > OK  

2. Get ShopeePay Merchants to scan your QR code from Pay on the ShopeePay page

⚠️Note

1. Using other digital wallet apps aside from DuitNow QR to scan ShopeePay merchant QR codes is currently not supported.
2. If your ShopeePay balance is insufficient for the payment, you'll be prompted to Top Up your balance. Alternatively, you can ask the ShopeePay merchant if they can accept partial payments made manually between ShopeePay and another payment method.

You'll receive a notification in your Wallet Updates folder once payment is successful.  

Troubleshooting ShopeePay issues in-store

If your ShopeePay balance gets deducted more than once during payment, you should request for a refund from the merchant. Kindly contact us via the channels at the bottom of the page if the merchant is unable to do so.